You can book tickets through:

• Roongta Cinemas website
• Mobile website
• Partner ticketing platforms (if applicable)

Select your movie, showtime, seats, and complete payment to receive your booking confirmation via SMS and email.

We accept:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets (where available)

Payment options may vary depending on the booking platform.

Yes. A convenience fee and applicable taxes may be charged on online bookings. These charges are displayed before payment confirmation.

Yes. Advance bookings are available as soon as show schedules are opened. Booking windows may vary depending on movie distributors and cinema management.

Once your booking is successful:

• An SMS confirmation will be sent to your registered mobile number.
• An email confirmation will be sent to your registered email address.
• You can also show the booking QR code at the cinema for entry.

Please:

1. Check your SMS and email inbox/spam folder.
2. Verify whether the payment was successful.
3. Contact our customer support with your transaction details.

In case of a failed booking where payment is deducted:

• The booking will not be confirmed.
• The amount is usually reversed automatically by the payment gateway or bank.
• Refunds are generally processed within 5–7 working days, depending on your bank.

If the refund is not received within this period, please contact our support team.

Cancellation availability depends on:

• The movie
• The show timing
• Applicable cinema policies

If cancellation is enabled for a show, it must be completed before the specified cutoff time shown during booking.

For eligible cancellations:

• Refunds are initiated within 24–48 hours.
• The credited amount may reflect in your account within 5–7 working days, subject to your bank or payment provider.

Convenience fees may be non-refundable unless otherwise stated.

No. Once a booking is confirmed, changes to:

• Show time
• Movie
• Seats
• Date

are generally not permitted.

If a show is cancelled due to operational reasons:

• Customers will be informed through SMS, email, or phone.
• Eligible refunds will be processed automatically to the original payment source.

In case of significant interruption due to technical issues, management will review the situation and provide appropriate resolution as per company policy.

We recommend arriving at least 20–30 minutes before showtime to allow sufficient time for ticket verification, security checks, and concessions.

No. Outside food and beverages are not permitted inside the cinema premises, except where required by law.

Ticket requirements depend on:

• Child age
• Movie certification
• Applicable regulations

Please check ticketing terms during booking.

Photography and video recording of any movie content are strictly prohibited under anti-piracy laws.

Current show schedules are available on:

• Roongta Cinemas website
• Ticket booking platforms
• Cinema box office

Schedules may change without prior notice.

For booking, refund, or show-related queries, please contact:

• Customer Support: +91-8448866636
• Cinema Box Office
• Official Email Support: support.online@rcinemas.in

Movie schedules depend on:

• Distributor approvals
• Content availability
• Programming decisions

Bookings open once schedules are finalized.

Please contact customer support immediately with:

• Transaction ID
• Booking details
• Correct contact information

Our team will assist wherever possible.