Ticket Cancellation

• Tickets booked through the Roongta Cinemas Website may be cancelled up to 4 hours before the scheduled show time.
• Cancellation requests made within 4 hours of the show time are not eligible for cancellation or refund.
• Once the show has started, tickets cannot be cancelled or refunded.
• Cancellation is permitted only for bookings made through the official Roongta Cinemas website and is subject to the applicable terms and conditions.

Refund Policy

• A 30% cancellation charge will be deducted from the ticket amount.
• The remaining 70% of the ticket value will be refunded to the original payment method.
• Any convenience fee, payment gateway charges, or promotional discounts are non-refundable, unless otherwise specified.
• Refunds will be processed within 5–7 working days, depending on the payment provider or issuing bank.
• Refund processing time may vary depending on the customer’s bank or payment provider.
• Customers are advised to retain their booking confirmation until the refund has been successfully credited.

Food & Beverage (F&B)

• Pre-booked F&B items are eligible for a full refund if the associated ticket is cancelled within the permitted cancellation period.
• F&B orders cannot be cancelled separately after the ticket has been used or the show has started.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Cancellation requested less than 4 hours before the show time.
• No-show or missed show.
• Tickets already scanned or partially used.
• Tickets booked using non-refundable promotional offers, vouchers, complimentary passes, or loyalty reward bookings (unless specifically stated).

Show Cancellation

• If a show is cancelled by Roongta Cinemas due to technical, operational, or other unforeseen reasons, customers will receive a 100% refund of the ticket amount to the original payment method.
• If the show timing is significantly changed by Roongta Cinemas, eligible customers may request cancellation and a refund as per company policy.

Payment Failure

• If the payment is debited but the ticket is not generated, the amount will be automatically refunded as per the bank/payment gateway processing timeline.
• Customers should not make repeated payment attempts until the previous transaction status is confirmed.
• If the refund is not received within the expected timeline, customers may contact Customer Support with their booking reference for assistance.

Contact Us

For refund or cancellation assistance, please contact:

Email: customercare@rcinemas.in
Website: https://rcinemas.in/

Roongta Cinemas reserves the right to modify, suspend, or update this Cancellation & Refund Policy at any time without prior notice. By purchasing tickets through the website, customers agree to comply with the latest version of this policy.