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By accessing or using the Roongta Cinemas website, customers agree to these Terms & Conditions.
These terms also apply to online ticket bookings, offers, loyalty programmes, and other website services.
Customers should read these terms before using the services.
The website is intended for personal and lawful use only.
Customers must not use the website for fraudulent or unlawful activities.
Unauthorized access to the website, server, or database is prohibited.
Customers must not interfere with the functioning of the website.
Customers must provide accurate and updated information while booking.
The registered mobile number and email address should be correct.
Customers are responsible for maintaining the confidentiality of their account information.
Roongta Cinemas may restrict access in case of misuse or unauthorized activity.
Tickets can be booked through the official Roongta Cinemas website or authorized channels.
Customers must carefully select the required cinema and movie.
Customers must verify the date, showtime, Audi, seats, ticket category, and number of tickets before payment.
Once confirmed, booking details may not be changed unless permitted under the applicable policy.
A booking is confirmed only after successful payment and confirmation.
Customers may receive confirmation through SMS, email, website confirmation, or other available channels.
Customers should retain their booking ID, ticket, or QR code until the end of their cinema visit.
Ticket prices may vary depending on the cinema, movie, showtime, seating category, and day.
Promotional pricing may be applicable to selected shows or seats.
Applicable taxes and charges will be displayed before payment.
A convenience fee or internet handling fee may apply to online bookings.
Payment gateway or other applicable charges may also be levied.
Applicable charges will be shown before the booking is completed.
Customers may use the payment methods available on the website.
These may include cards, UPI, net banking, wallets, or other supported methods.
The booking will be confirmed after successful payment authorization.
If the customer's account is debited but the ticket is not confirmed, the customer should contact Customer Support.
Customers should provide the transaction ID and relevant payment details.
Any applicable reversal or refund will be subject to payment provider processing timelines.
Ticket cancellation is allowed only where cancellation is enabled for the particular booking.
The applicable cancellation deadline will be communicated during booking or under the Refund & Cancellation Policy.
Bookings may not be cancelled after the applicable cancellation window.
Eligible refunds will be processed according to the applicable policy.
Refunds may be credited to the original payment method.
Convenience fees and certain charges may not be refundable.
The time taken for the refund may depend on the bank or payment provider.
Roongta Cinemas may cancel, postpone, reschedule, or modify a show.
Changes may occur due to technical, operational, safety, regulatory, distributor, or unavoidable circumstances.
Eligible customers will be informed through available communication channels.
Roongta Cinemas may change the auditorium due to operational or technical requirements.
Customers will be provided appropriate assistance where applicable.
Customers should follow the instructions provided by cinema staff.
Seats displayed on the website are subject to availability.
Customers are responsible for selecting the correct seats.
Customers should verify their seat selection before completing payment.
Customers must comply with the applicable movie certification requirements.
Entry may be restricted based on the certification applicable to the movie.
Roongta Cinemas may request valid identification where required.
Customers must comply with applicable age restrictions.
Entry may be refused if the customer does not meet the required age criteria.
Valid ID may be requested for age verification.
Customers should arrive sufficiently early for ticket verification and security checks.
A valid ticket, booking confirmation, or QR code must be presented for entry.
Entry may be refused for invalid or duplicate tickets, fraudulent bookings, security concerns, or policy violations.
Customers are advised to arrive before the scheduled showtime.
Entry may be subject to applicable cinema rules and operational requirements.
Customers must follow instructions provided by cinema staff.
Roongta Cinemas may conduct security checks before allowing entry.
Customers are required to cooperate with security personnel.
Prohibited or hazardous items may not be permitted inside the premises.
Weapons or dangerous objects are not permitted.
Flammable or hazardous materials are prohibited.
Unauthorized recording devices or equipment may not be allowed.
Other items prohibited by security personnel or applicable law may also be restricted.
Outside food and beverages may not be permitted inside the cinema.
Exceptions may apply where required or permitted by applicable law.
Customers should follow the F&B guidelines applicable at the respective cinema.
F&B items are subject to availability and applicable pricing.
F&B purchases may have separate cancellation, exchange, or refund conditions.
Customers should check the applicable terms before purchase.
Unauthorized recording or photography of movies is strictly prohibited.
Reproduction, distribution, or transmission of movie content without authorization is prohibited.
Violations may result in removal from the premises and/or reporting to the appropriate authorities.
Promotional offers may be available from time to time.
Offers may have specific eligibility requirements and validity periods.
Offers are subject to availability and applicable terms.
Discount or cashback offers may be applicable only to selected transactions.
Offers may not be combined unless specifically permitted.
Offers generally cannot be exchanged for cash.
Misuse or fraudulent use may result in cancellation of the benefit or booking.
Participation in the Roongta Cinemas loyalty programme is subject to applicable programme rules.
Points, rewards, benefits, membership status, expiry, and redemption may be governed by separate terms.
Accounts involved in fraudulent or unauthorized activity may be suspended or terminated.
Roongta Cinemas makes reasonable efforts to maintain accurate movie information, showtimes, prices, images, trailers, and offers.
Information may change due to operational, technical, programming, or distributor requirements.
Errors may be corrected or information may be updated without prior notice.
The website may use third-party payment services, links, or integrations.
Third-party services may have their own terms and privacy policies.
Roongta Cinemas is not responsible for the independent policies or performance of such third-party services.
Roongta Cinemas content, logos, trademarks, images, videos, designs, and other materials are protected by applicable intellectual property rights.
Content must not be copied, reproduced, modified, distributed, or commercially used without permission.
Customers must provide accurate information while using the website.
Personal information will be processed according to the Privacy Policy and applicable laws.
Customers should ensure their contact details are accurate for receiving booking notifications.
Roongta Cinemas does not guarantee uninterrupted website availability.
Temporary unavailability may occur due to maintenance, technical issues, network problems, or other circumstances.
Roongta Cinemas shall not be responsible for losses caused by internet, banking, payment gateway, or third-party service failures.
Customers are responsible for information submitted during bookings.
Applicable legal limitations and protections will continue to apply.
Roongta Cinemas shall not be responsible for delays caused by circumstances beyond its reasonable control.
This may include natural disasters, government restrictions, strikes, technical failures, emergencies, power failures, or similar events.
Roongta Cinemas may update or modify these Terms & Conditions from time to time.
Updated terms will be published on the website.
Continued use of the website indicates acceptance of the updated terms.
These Terms & Conditions are governed by the laws of India.
Applicable disputes will be subject to the jurisdiction of competent courts.
Customers can contact Roongta Cinemas for assistance related to bookings, payments, refunds, show timings, and other website-related queries.
Customer Support: +91-7559465946
Email: customercare@rcinemas.in
These Terms & Conditions should be read along with the Privacy Policy, Refund & Cancellation Policy, and specific offer terms.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.
By using the website or completing a booking, customers confirm their acceptance of these terms.
